Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.

All refund claims can be made either in writing, email, or via telephone - the following information is required:

1. Your GoCharitable order number
2. If a service failure; your parcel tracking number will be required.

Please note that refunds can’t be processed for any consequential loss.

Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.

Refunds will take between seven (7) and ten (10) days to process as all refunds have to undergo a process to ensure that no collection took place.

If you have any questions on the above, please contact our office prior to placing your order.